Please give us some
information about your self and the property.
Customer Name:
Email:
Property Address:
City:
Phone#:
Are you the contact person for this
property? YES NO NOT
APPLICABLE
Was this your first time using Turf Master
Inc.? YES NO NOT
APPLICABLE
Was this service done previously by another
landscape company? YES NO NOT
APPLICABLE
Estimator's greeting upon arriving at your
property... Excellent Very Good
Good
Fair
Poor Not Applicable
Giving you the level of attention you wanted when we arrived... Excellent Very Good
Good
Fair
Poor Not Applicable
Estimator being knowledgeable about landscaping... Excellent Very Good
Good
Fair
Poor Not Applicable
Estimator's assistance in helping you decide on services to meet your needs... Excellent Very Good
Good
Fair
Poor Not Applicable
Appearance of trucks and estimator... Excellent Very Good
Good
Fair
Poor Not Applicable
Your overall experience with estimator... Excellent Very Good
Good
Fair
Poor Not Applicable
Office/phone personnel being knowledgeable about landscaping... Excellent Very Good
Good
Fair
Poor Not Applicable
Office/phone personnel helping you decide on services to meet your needs... Excellent Very Good
Good
Fair
Poor Not Applicable
Office/phone personnel allowing you to make your decision without undue pressure... Excellent Very Good
Good
Fair
Poor Not Applicable
Office/phone personnel treating you with courtesy and respect... Excellent Very Good
Good
Fair
Poor Not Applicable
Your overall experience with office/phone personnel... Excellent Very Good
Good
Fair
Poor Not Applicable
Our Service Crew's courtesy/greeting... Excellent Very Good
Good
Fair
Poor Not Applicable
Appearance of our service crew, trucks
and equipment ... Excellent Very Good
Good
Fair
Poor Not Applicable
Overall satisfaction with our service
crew ... Excellent Very Good
Good
Fair
Poor Not Applicable
Weekly Lawn Maintenance & Care Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Spring Cleanup/Edging/Dethatching Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Fall Cleanup/Gutter Cleaning Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Pruning/Trimming of Trees/Shrubs/Hedges Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Mulch Delivery & Installation Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Lawn Fertilization (Organic and/or Inorganic) Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Fungus and/or Grub Control Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Perimeter Pest and/or Surface Insect Control Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Tree/Shrub Care
(Fertilization/Aeration/Foliage Spray) Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Lawn Aeration and/or Seeding Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Please
tell us which Specialty Service you received:
Was everything on your construction service done properly? YES NO NOT
APPLICABLE
Did someone explain how to get your landscape serviced? YES NO NOT
APPLICABLE
Did someone follow up with you to ensure your satisfaction? YES NO NOT
APPLICABLE
Did someone offer to schedule your first maintenance appointment?? YES NO NOT
APPLICABLE
How would you rate us on having your landscape ready when promised? Excellent Very Good
Good
Fair
Poor Not Applicable
Please rate the overall process of your landscape construction... Excellent Very Good
Good
Fair
Poor Not Applicable
Please rate your overall satisfaction with your landscape when construction was finished... Excellent Very Good
Good
Fair
Poor Not Applicable
Did you have any concerns about any of your services? YES NO NOT
APPLICABLE
Did you contact Turf Master to let us know about your concerns? YES NO NOT
APPLICABLE
Were your concerns resolved to your satisfaction? YES NO NOT
APPLICABLE
How does Turf Master rate in terms of the overall handling of your concerns? Excellent Very Good
Good
Fair
Poor Not Applicable
How does Turf Master rate in terms of follow-up on commitments made to you? Excellent Very Good
Good
Fair
Poor Not Applicable
Overall, how satisfied are you with the quality of your landscape services? Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
How satisfied are you with the overall appearance and condition of your landscape? Completely
Satisfied Very Satisfied
Fairly Satisfied
Somewhat Dissatisfied
Very Dissatisfied
No
Opinion
Based on your experience, would you recommend Turf Master to your friends or family? Definitely Would Probably Would
Undecided
Probably Not
Definitely Not
Is it okay to share your responses with our employees? YES NO
Please tell us more about
your experience with Turf Master Inc.!
