Turf Master Inc - Landscaping, Synthetic Turf, and Swingsets

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CUSTOMER SATISFACTION SURVEY

Your opinion matters to us! It is our goal to be responsive to your landscape needs and provide outstanding quality and service. Your input can help us shape our next step and create a new plan for customer service in the coming year. Please take a few moments out of your busy schedule to share your thoughts & experience with us. Thank You!

Please give us some information about you and the location of the property where services were performed. Information below is optional. However, if you choose to leave blank, we will not be able to contact you in an effort to resolve any concerns or problems. You will be contacted only if there is a problem or concern that should be addressed.
Customer Name:
Email:
Property Address:
City:
Phone#:
Please select the answer that best suits your opinion on the following:
Are you the contact person for this property? YESNONOT APPLICABLE
Was this your first time using Turf Master Inc.? YESNONOT APPLICABLE
Was this service ever done previously by another landscape company? YESNO NOT APPLICABLE
Estimator's greeting upon arriving at your property... ExcellentVery Good Good Fair Poor Not Applicable
Level of attention you received when we arrived... ExcellentVery Good Good Fair Poor Not Applicable
Estimator's knowledge about landscaping... ExcellentVery Good Good Fair Poor Not Applicable
Estimator's assistance in helping you select services to meet your needs... ExcellentVery Good Good Fair Poor Not Applicable
Appearance of estimator & trucks/equipment... ExcellentVery Good Good Fair Poor Not Applicable
Your overall experience with estimator... ExcellentVery Good Good Fair Poor Not Applicable
Office/phone personnel's knowledge about landscaping... ExcellentVery Good Good Fair Poor Not Applicable
Office/phone personnel helping you decide on services to meet your needs... ExcellentVery Good Good Fair Poor Not Applicable
Office/phone personnel allowing you to make your decision without undue pressure... ExcellentVery Good Good Fair Poor Not Applicable
Office/phone personnel treating you with courtesy and respect... ExcellentVery Good Good Fair Poor Not Applicable
Your overall experience with office/phone personnel... ExcellentVery Good Good Fair Poor Not Applicable
Our Service Crew's courtesy/greeting... ExcellentVery Good Good Fair Poor Not Applicable
Appearance of our service crew, trucks and equipment... ExcellentVery Good Good Fair Poor Not Applicable
Overall satisfaction with our service crew... ExcellentVery Good Good Fair Poor Not Applicable
Please rate the quality of the landscape services you received:
Weekly Lawn Maintenance & Care Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Spring Cleanup/Edging/Dethatching Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Fall Cleanup/Gutter Cleaning Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Pruning/Trimming of Trees/Shrubs/Hedges Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Mulch Delivery & Installation Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Lawn Fertilization (Organic and/or Inorganic) Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Fungus and/or Grub Control Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Perimeter Pest and/or Surface Insect Control Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Tree/Shrub Care (Fertilization/Aeration/Foliage Spray) Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Lawn Aeration and/or Seeding Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
The following section pertains to our Landscape Specialty Services. (i.e. Construction and/or installation of beds, plants, walls, pavers, patios, sod installation, artificial putting greens, artificial turf, irrigation/drainage, excavation, etc.) Please list any Installation or Construction Services you received:
Was everything on your construction service done properly? YESNO NOT APPLICABLE
Did someone explain how to get your landscape serviced? YESNO NOT APPLICABLE
Did someone follow up with you to ensure your satisfaction? YESNO NOT APPLICABLE
Did someone offer to schedule your first maintenance appointment?? YESNO NOT APPLICABLE
How would you rate us on having your landscape ready when promised? ExcellentVery Good Good Fair Poor Not Applicable
Please rate the overall process of your landscape construction... ExcellentVery Good Good Fair Poor Not Applicable
Please rate your overall satisfaction with your landscape when construction was fully completed... ExcellentVery Good Good Fair Poor Not Applicable
Please rate us in the following areas: Handling of Concerns and Overall Customer Satisfaction
Did you have any concerns about any of your services? YESNO NOT APPLICABLE
Did you contact Turf Master to let us know your concerns? YESNO NOT APPLICABLE
Were your concerns resolved to your satisfaction? YESNO NOT APPLICABLE
How does Turf Master rate in terms of the overall handling of your concerns? ExcellentVery Good Good Fair Poor Not Applicable
How does Turf Master rate in terms of follow-up on commitments made to you? ExcellentVery Good Good Fair Poor Not Applicable
Overall, how satisfied are you with the quality of the services you received? Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
How satisfied are you with the overall appearance and condition of your landscape? Completely SatisfiedVery Satisfied Fairly Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion
Based on your experience, would you recommend Turf Master to your friends or family? Definitely WouldProbably Would Undecided Probably Not Definitely Not
Is it okay to share your responses with our employees? YESNO
Please use the space below to share anything more you'd like to tell us about your experience with Turf Master Inc.!

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